Right of withdrawal and cancellation - LUNOVA bv
1.1. If the customer is a consumer within the meaning of the provisions of the Consumer Protection Act, he has the right to revoke this agreement within fourteen days without giving reasons. The withdrawal period shall be fourteen days from the day on which the customer, or a third party designated by him (not the carrier), last took possession of the goods.
To exercise the right of withdrawal, please refer to the Returns page.
In case of a valid revocation, the performance received will be returned by both parties. For refunds, we use the same means of payment with which the original transaction was made, unless expressly agreed otherwise. LUNOVA may refuse the refund until the goods have been received back. The customer must return or hand over the goods to LUNOVA without delay, and no later than fourteen days after notification of withdrawal. The deadline is met if the goods have been shipped before the expiration of the deadline. In any case, the costs of return shipment shall be borne by the customer. If the customer cannot return the service received or can only return it in a deteriorated condition, he must compensate LUNOVA for this, if necessary.
The customer is only liable for depreciation of the goods if it results from use beyond what is necessary to establish the nature, characteristics and functioning of the goods.
1.2. The goods offered by us are class 1 medical devices, which are no longer marketable after opening. According to European Consumer Rights Directive (2011/83/EU) there is no right of withdrawal if the goods were delivered sealed and are not suitable for return due to health protection or hygiene reasons, if the seal was broken after delivery.
Likewise, there is no right of withdrawal if goods are manufactured to the customer's specifications or are clearly tailored to personal needs.
1.3. The goods delivered by us can only be returned in undamaged, sealed original packaging with a fully completed return form. Unstamped returns and returns sent later than 14 days after receipt of the goods will not be accepted. Excluded from return are special purchases and custom products.
1.4. If any of the conditions under point 1.4 (a) to (c) are not met, the customer is not entitled to revocation according to the "Return option". Nor is the customer entitled to revocation if the values entered show an improvement according to the average loudness curve calculated by the program.
1.5. The deadlines mentioned in point 1.4 sub b) and c) shall only begin to run after the actual occurrence of the first interview, if delay thereof is due to LUNOVA. In that case, point 1.4 sub a) shall be considered complied with.
1.6. In case of a justified withdrawal, the customer must return the undamaged goods to LUNOVA at his own expense. After receiving the goods, LUNOVA will refund the purchase price of the goods, on the same means of payment with which the original purchase was made, within 10 working days.
